Engagement The Key To Higher Productivity
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Employee engagement is the secret to higher revenue and a higher level of productivity. Gallup management studies have shown that a highly engaged work force will result in a lower staff turn over rate and improved productivity, with lower absentee rates and improved customer loyalty. One of the ways they measure employee engagement is through a series of 12 questions that they have asked numerous employees from all over the world.
When an employee can answer that they strongly agree with the questions asked they are considered highly engaged. Conversely, when they answer strongly disagree then it is a tell tale sign that something is wrong. The problem may lie with the employee, manager or the communication within the organization that is not allowing the issues to be raised to the surface.
Establishing an environment where people feel safe to have open communication is key to developing a culture of engagement. Harry and Rita have addressed this problem in various arenas, with unionized, inner city, suburban, multidimensional organizations and they have found that nothing can break the ice of a highly tensioned environment like humor. It is one thing that everyone can identify with, meet on common ground providing an opportunity to develop open communication about how they feel, what they fear and the needs that they would like to have met.
If increasing your staff’s productivity is important then you must increase their engagement. If you do you will reduce your operating expenses and increase your revenue at the same time.
